Divers Supply Return Policy
- If you feel that you have received the wrong or defective product, please contact customer service within 72 hours of receiving the product at (800) 999-3483 (US) or (478) 474-6790 (International).
- You have 60 days from the date of invoice to return the merchandise for full refund on your credit card.
- Then, we give another 60 days (120 days from the date of invoice) to return for store credit.
Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge, for items which we offer free shipping the original shipping savings associated with the returned item(s) will be deducted), as long as you haven't used it. We won't even ask why you've changed your mind.
You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Drysuits, custom suits, books, CD’s, DVD’s, downloaded digital goods(SDI,TDI,ERDI online courses) and Video Tapes may not be returned. Sorry.
Simply download and complete the Return Merchandise Form, package the items securely and include the form along with a copy of the original invoice, and send it prepaid and insured to:
ATT: Return Dept
5208 Mercer University Drive
Macon, GA. 31210
In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee (only US & Canada). No Restocking Fee will apply to any return meeting the requirements. Merchandise returned in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions.