Divers Supply is a Factory Authorized Service Center. Warranty and repair services are available at any of our Divers Supply locations or at our National Service Center in Macon Georgia. Annual inspection and / or overhaul, is required for most life support equipment to keep your warranties valid. For your safety we recommend that you have all your life support dive equipment inspected and serviced annually.
Routine Service: Allow 7 weekdays for equipment service. Service days do not count weekend, holidays or the day the equipment was received.
Rush Service for Regulators , BCD s & Instruments
2 Day Service : Add $20
Next Day Service: Add $30
Rush Service for Tanks: Available only in our Jacksonville Store
2 Day Service: Add $10
Next Day Service: Add $20
National Service Center
For those who do not live near one of our Divers Supply facilities, we offer the same warranty and repair services by mail. For additional information click the NATIONAL SERVICE CERTER LINK BELOW
Divers Supply Service Frequently Asked Questions
What is the difference between a service inspection and overhaul?
Some shops will tell you they are performing a service inspection on your equipment and charge you the same price we charge for a complete overhaul without ever providing any service to your life support equipment. Those shops performing inspections are basically checking that your system is working right then, but they cannot provide you any sure assessment as to the condition of your regulator internals or parts, and cannot provide you any guarantee that it will keep working safely on your next dive.
When you bring your regulator to Divers Supply we completely dissemble, clean, replace high wear parts with required manufacturers replacement parts, and reassemble and tune your equipment to manufacturers guidelines and specifications. A complete regulator overhaul using manufacturers guidelines, specifications, and parts is the only way you can be assured your regulator is safe to use now and well into the diving future.
Most manufacturers recommend you service your gear annually or when you have any doubt that it is operating correctly and safely. Learn how to evaluate your gear condition and operation in the Padi Equipment Maintenance Specialty, or bring your gear in today and have it overhauled by our factory trained professional service technicians.
How long can I expect it to take for my gear to be serviced?
While we make every effort to get your equipment back to you in the shortest time possible, at some times of peak demand (Spring and Fall), or when special parts are needed, it may take 3-4 weeks to complete your service. Under normal circumstances we will do our best to have your regulator available for you in 1-2 weeks.
I was told I had "free parts for life" on my regulator, why am I being charged for labor and parts?
Some manufacturers offer a parts replacement warranty on newly purchased regulators, but often people fail to read or execute the small print in the deal and consequently lose that warranty.
To maintain the "free parts for life warranty" most manufacturers require you the owner to have your regulator "serviced [that means overhauled] each and every year withing 1 month + or - of the purchase date. The overhaul must be performed by a factory authorized dealer and it is your responsibility as the owner to maintain proof of the servicing while you keep the warranty in effect. In addition the warranty does not cover labor costs, these are your responsibility solely.
If you miss a year of service or go too far past the service date, then you will lose the parts replacement warranty and have to pay for all utilized service parts going forward. At this time no manufacturer allows you to buy back into the parts warranty program once it has been lost.
I didn't even use my regulator last year, do I really need to have it serviced?
When to service your regulator is ultimately a personal decision and neither a manufacturer or your dive center can force you to service it at any specific interval. However, there are very clear interval recommendations for several good reasons, and remember your gear is life support equipment, so failing to service it when it needs it could have dire consequences.
Most manufacturers suggest annual servicing, this assures that any part that could decay or wear is replaced regularly before such decay and damage can be done to cause life threatening danger. Some manufacturers, due to different designs, materials, and performance may have 2 year intervals. Whatever the interval suggested by the manufacturer, they will only honor their warranty if you follow their service guidelines.
Another reason to service your gear regularly even when it hasn't been used is that many of the parts inside wear out used or not. This means that the longer you go between servicing the more likely it is you will see a continued and an increasing drop in equipment performance or that you will experience a catastrophic failure. If you want to learn how to recognize the tell tale early signs that your equipment is no longer operating at its peak, sign up for the Padi Equipment Maintenance Specialty Course.
The labor and parts charges to inspect my regulator seem really high, it can't possibly take that long to inspect my regulator and a few o-rings can't cost that much can they?
First, our service technicians at Divers Supply do not inspect equipment, what they do is completely disassemble, clean, replace all worn parts, and reassemble and tune your equipment according to and back to manufacturers specifications. The type of service we provide is immensely more time consuming and valuable then the shops' technician who is checking a few specifications, wiping your equipment down with some silicone spray and putting on a new service sleeve.
Second, safely working on regulators often requires special tools, adherence to strict procedures, and most critically time. The fastest technicians on average will spend between 1-2 hours with a typically well maintained regulator being serviced, and often longer if it has not been cared for or is not working normally when it is brought in.
Divers Supply will not replace parts with anything other than approved manufacturers parts and will not overhaul a regulator without replacing required parts.
When is the best time to service my regulator, before or after my week long Caribbean vacation?
There are advantages to both options and ultimately you will have to choose the one you feel most comfortable with.
If you service your regulator before your trip you will have the piece of mind of knowing that it was just disassembled, cleaned, rebuilt with new parts, and tuned to factory specifications. In short you should be breathing easy and problem free.
However, if you wait to service until after your trip you have the benefit of your equipment getting a deep cleaning, being completely corrosion and contaminant free, as well as lubricated for the storage period ahead.
Our suggestion is to take the PADI Equipment Maintenance Specialty and learn to evaluate your regulator for proper function, or bring it in before the trip and have us do a quick evaluation with you. A quick pool or lake dive is another way to make sure it is working before the trip. Then after you have returned from the trip, bring the regulator in for a complete service. Doing it in this manner keeps you from facing a time crunch as the trip approaches and should offer the advantages of having a safe regulator to use on the trip and having a clean well prepared one to store.