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    FREQUENTLY ASKED QUESTIONS


    Shipping Information
    Order Information
    Account Information
    Returns and Exchanges
    Price and Billing
    International Orders
    Security & Privacy
    DISCLAIMER
    How much is my shipping?
    Use our shipping estimator to calculate approximate shipping charges. Just add the items to your basket then on the right side of any page use the SHIPPING ESTIMATE tool, fill in your information and click go. The estimator will show you estimates for available shipping options based on the informatin you gave. During checkout actual shipping charges will be charged based on your entire shipping address.
    When will my order ship?
    We ship daily Monday - Friday We will ship your order shortly after we receive payment from you for all instock items.
    Do you ship to APO/FPO?
    Yes, Divers Supply is proud to support our military members. Simply choose United States for the country and then in State choose the Armed Forces category that is correct for your address.
    Do you ship to U.S. territories?
    Yes, we do. For Guam, Puerto Rico, and the Virgin Islands, U.S., please select United States for Country and then choose your territory under State.
    I received the wrong product.
    If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at (800) 999-3483 (US) or (478) 474-6790 (International).
    How do I track my order?
    Click the "Account" link at the top right hand side of our site to track your order.
    Has my order shipped?
    Click the "Account" link at the top right hand side of our site to check your orders status. Look for the "Status" of the order or click "View Order" to locate the tracking number.
    How do I change quantities or cancel an item in my order?
    Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at (800) 999-3483 (US) or (478) 474-6790 (International).
    How do I track my order?
    Click the "Account" link at the top right hand side of our site to track your order.
    My order never arrived.
    Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at (800) 999-3483 (US) or (478) 474-6790 (International).
    An item is missing from my shipment.
    Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If the order shows multiple shipments check the status of each shipment. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance(800) 999-3483 (US) or (478) 474-6790 (International).
    My product is missing parts.
    Please contact customer service for assistance (800) 999-3483 (US) or (478) 474-6790 (International).
    When will my backorder arrive?
    Divers Supply strives to ship all Backordered items to customers as quickly as possible. If you need an item by a certain date pleae contact us so we can ensure that we can meet your needs. Many times it may be as simple as changing the color or upgrading to a different product. We will make every effort to fill your order. We do not charge additional shipping when we have to send multiple packages, you only pay the original shipping from your order. All items will ship as soon as we receive them from our suppliers.
    How do I create an account?
    1.Click the "Account" link at the top right side of our site.
    2.Enter your email address.
    3.Enter a password - Your password my be at least 6 characters long.
    4.Click Register
    Account Setting Options
    1.Update Email Address or Password
    2.Manager Address Book
    3.Edit My Wishlist
    4.My Product Reviews
    I forgot my password.
    Click the "Account" link at the top right hand side of our site. Under the login box click "Forgot your User Name or Password?". Enter in your email address that you registered with and click next. You will receive an email with instructions for resetting your password. If you need further assistance you can contact customer service at (800) 999-3483 (US) or (478) 474-6790 (International). We cannot access your password but we can reset it for you.
    Have an item to Return or Exchange?
    You have 60 days from the date of invoice to return the merchandise for full refund on your credit card. Then, we give another 60 days (120 days from the date of invoice) to return for store credit.

    Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge, for items which we offer free shipping the original shipping savings associated with the returned item(s) will be deducted), as long as you haven't used it. We won't even ask why you've changed your mind.

    You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD's, DVD's and Video Tapes may not be returned (due to copyright laws).

    Simply download and complete the Return Merchandise Form, package the items securely and include the form along with a copy of the original invoice, and send it prepaid and insured to:

    Divers Supply
    ATT: Return Dept
    5208 Mercer University Drive
    Macon, GA. 31210

    In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee (only US & Canada). No Restocking Fee will apply to any return meeting the requirements. Merchandise returned in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions.
    Do I have to pay sales tax?
    You only have to pay sales tax if you are shipping to a state that one of our Retail Locations are located which is Georgia, Florida & North Carolina.
    I have a question on my charges.
    Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history, with your financial records. If you have further questions or concerns, please contact customer service at (800) 999-3483 (US) or (478) 474-6790 (International) for further assistance.
    I need a copy of my receipt/invoice.
    Click the "Account" link at the top right hand side of our site to print invoices.
    When will my credit appear on my account?
    Credits usually take 7-10 business days from the time we receive your item(s).
    When will my credit card be charged?
    Orders are charged when they are placed.
    What are my payment choices?
    We accept Master Card, Visa, Discover, PayPal, Purchase Orders, and Checks. For Purchase Orders and Checks please contact us at (800) 999-3483 (US) or (478) 474-6790 (International).
    International Tax?
    All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Divers Supply is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives. We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs. We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.


    Do you ship to my country?
    Add any item to the cart on our website and then use the shipping estimator to determine if we ship to your country. If you do not see a country listed you can email us at diving@divers-supply.com or call (478) 474-6790 for a shipping estimate and additional information.
    Privacy Policy
    We value your privacy. Divers Supply doesn't share any customer information. All customer information is used solely for the purposes of communications between Divers Supply & the Customer.


    Security
    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
    DISCLAIMER
    Divers Supply is not responsible for any typographical error. We will make our best efforts that posted prices are always accurate however, we are not responsible for any typographical or other errors that may appear on the site. If the posted price for a product or service is incorrect due to a typographical or other error, such as data transmission, etc., Divers Supply Inc. are only responsible for the correct price, which will be provided as soon as we are made aware of such error(s).

    Posted product images and descriptions on our website is representative to what is provided by our suppliers. Please note that the actual product may slightly differ from its specifications and/or images. Divers Supply is not responsible for any typographical, pricing, product specifications, advertising or shipping errors. Advertised prices and availability are subject to change without notice.

    In the event a product is posted at an incorrect price due to these errors, or if an error in pricing was received from our suppliers, the Divers Supply reserves the right to refuse and/or cancel these orders.

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