Returns and Exchanges

Returns & Exchanges

Hassle-free returns to get you back in the water.

0 - 60 Days

Full Refund to original payment method.

61 - 120 Days

Full Store Credit via digital gift card.

Ready to start your return?

Download and include the completed form in your package.

Download Return Form (PDF)

IMPORTANT: If the return form is not included in your package, your refund or exchange will be delayed.

The Return Checklist

1 Confirm item is unused with original manufacturer packaging, manuals, and materials.

2 Complete the Return Form and place it inside the box.

3 Ship back to us. For exchanges, we cover standard ground shipping for the new item back to you (Contiguous U.S. only).

Return Address

Divers Supply
Attn: Returns
5208 Mercer University Dr
Macon, GA 31210

Quick Policy Notes

Items must be in original, undamaged packaging. If packaging is damaged, a restocking fee will be charged.
Original shipping fees are non-refundable.
If your order qualified for Free Shipping, that shipping cost will be deducted from your final refund.
Report missing items within 72 hours of delivery.

Frequently Asked Questions

What items are Non-Returnable?

For health and copyright reasons, we cannot accept:

Used Snorkels, used or moldable mouthpieces, and ear plugs.
Custom-measured suits (Wetsuits/Drysuits).
Books, CDs, DVDs, thumb drives, and video tapes.

Who pays for shipping?

You cover the shipping back to us. If you are doing an exchange, we pay the standard ground shipping to send the replacement item back to you (Contiguous U.S. only). Please note: If you received free shipping on your original order, that cost will be deducted from your refund.

Having trouble with your new gear?

Before starting a return, check our Support Page. Often, issues with fit, seals, or settings can be resolved quickly over the phone with our dive experts!

Still have questions?

Contact our gear experts for assistance.

Live Chat Email Support 1-800-999-3483

Note: This policy does not apply to commercial or bulk orders.

Returns and Exchanges

Returns & Exchanges

0 - 60 Days

61 - 120 Days

Ready to start your return?

Frequently Asked Questions

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