You have 60 days from the date of invoice to return the merchandise for a full refund on your original payment method. Then, we give another 60 days (120 days from the invoice date) to return for store credit. Inspect the equipment when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge, for items which we offer free shipping the original shipping savings associated with the returned item(s) will be deducted), as long as you haven't used it. We won't even ask why you've changed your mind.
If you are requesting an exchange, we will expect you to pay the shipping and handling charges back to us, and we will cover the shipping to return the new item to you. (only within Continental US).
You'll need the original manufacturer's labeled packaging with all materials, manuals, and blank warranty cards. Custom gear like Wetsuits, Drysuits, or any equipment made to measurements custom to your measurements are not returnable. Moldable mouthpieces, regular mouthpieces that have been used and ear plugs are not returnable. Books, CDs, DVDs, and Video Tapes may not be returned (due to copyright laws).
Returns and Exchanges must be completed within 60-120 days of purchase. Items must be returned in the original condition as received. No Restocking Fee will apply to any return meeting the requirements. If items are returned after 60 days, or appear in used condition, they will be subject to a 15% or minimum $10 restocking fee. This is subject to change depending on the severity of damage/use to the item. Merchandise returned in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions. All shipping discrepancies must be reported by the customer within 72 hours of receiving the package.
For a return, fill out our Return Forms and enclose it with your package and return to:
5208 Mercer University Dr
Macon, GA 31210
Policy is not applicable for commercial and bulk orders.